Latest Podcast
The Power of Anticipation
What are the skill sets necessary for success as a funeral director?
The best funeral directors seem to have a “sixth sense.” I call it “Anticipatory.” Danny calls it “Radar.” Regardless, it is a heightened awareness of everything at once. It includes anticipating customer needs and anticipating potential barriers to seamless service. In many ways it can be summed up as “being on top of things” or “being ahead of things.”
In this podcast Danny and Alan talk about what it is and how to develop your staff to have it.
/RSS FeedIs There Such A Thing As a Funeral
No one argues any more that funeral service is changing rapidly. We all know our customer has changed, our vendors are changing and our staff is no longer willing to work the hours we did when we started. So, is there such a thing as a funeral anymore? If so what is it? Can we define it? If so, why is it important to do so?
Danny and Alan discuss these and other issues that will help give focus to our future.
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RSS FeedWhat? So What? Now What?
Danny and Alan discuss a simple and easy format for conducting an arrangement conference that is guaranteed to engage families.
/RSS FeedHow To Expand Your Trade Area
Many funeral directors believe your trade area is naturally limited. Not so! We know funeral directors who have expanded as much as 35 miles beyond their conventional service area. Danny and Alan discuss how you can do this too.
/RSS FeedHandling Cremated Remains With Class
When someone comes to pick up their loved one’s remains, how do you handle the process? Surprisingly, most funeral homes treat it as if someone were picking up an ordinary package. Danny and Alan discuss how to add class and make a positive impression for your business.
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