Latest Podcast

  • Radical Hospitality

    How can I differentiate my funeral home from others?

    Interestingly, one very effective way will not cost you anything, will radically improve customer relations and have the wonderful side effect of raising morale.  It’s the same strategy used by the likes of Disney and Ritz Carlton.  Funeral directors are often gifted in this strategic skill set but don’t know how to get everyone on staff to use it.

    Danny and Alan discuss what it is and how to use it to differentiate yourself in your community.

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    Radical Hospitality
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    Radical Hospitality
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  • Should you have a surcharge for weekend work

    A few bold practitioners have implemented a surcharge for weekend work. Danny and Alan discuss the pros and cons.

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    Should you have a surcharge for weekend work
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  • Customers
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    Should you have a surcharge for weekend work
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  • 21st Century Obituaries

    Just like everything else obituaries are changing. Danny and Alan discuss these changes and how we can use them to our advantage.

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    21st Century Obituaries
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  • Is There Such A Thing As a Funeral

    No one argues any more that funeral service is changing rapidly.  We all know our customer has changed, our vendors are changing and our staff is no longer willing to work the hours we did when we started.  So, is there such a thing as a funeral anymore?  If so what is it?  Can we define it?  If so, why is it important to do so?

    Danny and Alan discuss these and other issues that will help give focus to our future.

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    Is There Such A Thing As a Funeral






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