Latest Podcast

  • Handling Cremated Remains With Class

    When someone comes to pick up their loved one’s remains, how do you handle the process? Surprisingly, most funeral homes treat it as if someone were picking up an ordinary package. Danny and Alan discuss how to add class and make a positive impression for your business.

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  • Incorporating Ceremony With Cremation

    Danny and Alan discuss how to talk to cremation customers about ceremony.

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  • Defusing Family Arguments

    It is no longer uncommon for family fights to erupt during an arrangement or service. Alan and Danny talk about ways to defuse them.

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  • What Is The Meaning of The Word Funeral

    Danny and Alan discuss the connotation of words and how the help or hurt

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  • Radical Hospitality

    How can I differentiate my funeral home from others?

    Interestingly, one very effective way will not cost you anything, will radically improve customer relations and have the wonderful side effect of raising morale.  It’s the same strategy used by the likes of Disney and Ritz Carlton.  Funeral directors are often gifted in this strategic skill set but don’t know how to get everyone on staff to use it.

    Danny and Alan discuss what it is and how to use it to differentiate yourself in your community.

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