Latest Podcast
“What If You Could Take Care of 5 Families in a Day and Be Home on Time for Dinner?”
Jay Wilkinson (Concord, NC) and Alan Creedy discuss how Jay is using Artificial Intelligence to automate much of his workflow and its positive impact on his work life balance.
Imagine handling five full funeral arrangement conferences in a single day—without feeling overwhelmed, without losing details, and still making it home in time for dinner. That’s the new reality emerging from AI integration in funeral service. In this behind-the-scenes conversation, Jay and Alan share how tools like Plaud and ChatGPT are transforming the way they work—capturing every word, generating task lists, drafting obituaries, and even sending follow-up emails. The result isn’t just efficiency; it’s a more relaxed, focused, and family-friendly way to serve families with excellence and care.
Please excuse the amateur editing in this 9:33 second video. It cuts off abruptly. We edited out the remaining 10 minutes as unnecessary social conversation. Also please ignore the audio recording. it is necessary to upload audio separately so the email notice will be triggered.
Advertising In a Post Media World
Websites, social media, blogs. These are all innovations of the past ten years in funeral service. We now all know we must do more than participate we must dominate these various forms of community interaction. Does this mean we should ignore more conventional forms of media? Should we somehow meld conventional with these newer forms?
Alan and Danny talk with Joe Weigel about how we need to balance digital with conventional marketing. Joe is a Public Relations expert with decades of experience in the funeral business helping his clients cause customers think of them first.
/RSS FeedPresenting an Unembalmed Body Professionally
Whether for identification or at the request of the family we are increasingly asked to allow viewing of an unembalmed body. As with most everything, there is a right way and a wrong way. A professional way and an unprofessional way. Danny and Alan discuss the professional way to communicate with and advise a family as well as the professional way to present an unembalmed body.
/RSS FeedEmbalming: Is It Still Relevant
With the majority of families choosing cremation, we begin to wonder if embalming is still relevant. Turns out we think so. What do you think?
/RSS FeedTips and Tricks That Cost You Nothing
How to increase volume without spending hardly anything
Danny and Alan talk about a myriad of ideas to increase loyalty, develop community relations and build volume that cost little to nothing. Many are personally rewarding and fun.
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