Latest Podcast

  • Radical Hospitality

    How can I differentiate my funeral home from others?

    Interestingly, one very effective way will not cost you anything, will radically improve customer relations and have the wonderful side effect of raising morale.  It’s the same strategy used by the likes of Disney and Ritz Carlton.  Funeral directors are often gifted in this strategic skill set but don’t know how to get everyone on staff to use it.

    Danny and Alan discuss what it is and how to use it to differentiate yourself in your community.

    A group of people standing around a table with food.
    Customers
    Radical Hospitality
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    • A group of people standing around a table with food.
    Customers
    Radical Hospitality
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  • Should you have a surcharge for weekend work

    A few bold practitioners have implemented a surcharge for weekend work. Danny and Alan discuss the pros and cons.

    A group of people standing around a table with food.
    Customers
    Should you have a surcharge for weekend work
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    • A group of people standing around a table with food.
    Customers
    Should you have a surcharge for weekend work
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  • 21st Century Obituaries

    Just like everything else obituaries are changing. Danny and Alan discuss these changes and how we can use them to our advantage.

    A group of people standing around a table with food.
    Customers
    21st Century Obituaries
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    • A group of people standing around a table with food.
    Customers
    21st Century Obituaries



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