Latest Podcast
Are You Chasing People Away?
With more than a hundred funeral home audits under our belts we have discovered a surprising and discouraging norm. Funeral directors tend to be task oriented. As such, when they are interrupted they often make strangers feel unwelcome. They don’t want to be this way, of course, but that is the end result.
/RSS FeedRadical Hospitality Made Simple
Radical Hospitality is not hard but it is intentional. Alan shares an epiphany that makes Radical Hospitality so powerful
/RSS FeedBack To The Future: Slumber Beds
Many of today’s innovations are really reintroductions of practices abandoned decades ago like funeral jewelry and photographs. Danny and Alan discuss a great alternative to rental caskets…the slumber bed.
/RSS FeedCeremony: Beware Loaded Words
Ceremony: Beware Loaded Words
Danny and Alan Discuss the semantics of Ceremony. How some were are loaded negatively in the consumer’s mind
/RSS FeedCeremony: What Is It?
We here a lot about ceremony and its role in funeral service today. In our opinion it is important. Yet, we no longer live in a society with unified perspectives. Ceremony to one person may be “hidebound tradition” to another. An unscripted gathering may in fact be a ceremony. Danny and Alan discuss this phenomenon and how funeral directors can embrace ceremony on the customer’s terms without predefining it.
/RSS Feed
/
/
/
/