Latest Podcast
Leadership Styles & Culture
Interestingly, there is one prevailing culture and two prevailing leadership styles in the funeral profession. Unfortunately, these often lead to dysfunction. While most staff members have a solid grasp of what their leaders don’t like, most often, they have no idea what their leaders are hoping for. The result is a lot of well-meaning people going in different directions destroying any level of consistency OR, worse, doing nothing at all. Danny and Alan discuss funeral service culture and leadership styles with some insight on how to improve both.
/RSS FeedWhat Is The “Heart” of Funeral Service
One of your licensees comes to you and asks: “What is the one thing you want me to accomplish with every family I serve?” What would you say? Alan and Danny discuss this idea in light of interviews with many funeral home owners.
/RSS FeedWhat Have We Lost?
Continuing their previous conversation about Why we do what we do, Alan and Danny discuss what essential trait funeral service has lost in the last 15 years and how we can get it back.
/RSS FeedThe “Why” of What We Do
Simon Sinek in his profound TED Talk made the statement that “People don’t buy what you do, they buy WHY you do it.” Danny and Alan discuss “Why Funeral Directors Do What They Do” in this brief episode.
/RSS FeedThe Power of Delegation
Danny and Alan discuss why and why we don’t delegate as well as the advantages to you, your staff and your customers of delegating tasks.
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